terms & conditions

How long does it take to process delivery?
We ensure that orders are shipped out from our warehouse on our next business day. Please allow up to 14 working days for delivery, because there may be delays due to customs clearance or local mail service issues.
Shipments within Balears, Spain: 1-3 days
Shipments within EU: 2-7 days
Please note that customs fees, taxes and duties are the responsibility of the buyer.


Shipping costs and delivery times?
We ensure that orders are shipped out from our warehouse on our next business day. Please allow up to 14 working days for delivery, because there may be delays due to customs clearance or local mail service issues.
Please note that customs fees, taxes and duties are the responsibility of the buyer.


How long will it take for an out of stock item I want to come back to stock?
Yes, there will be a time that some of our items will be out of stock, but we will do everything possible to ensure that your pre-orders arrive within 30 days.
Email us to get an idea of the status of each item.


Will I receive a tracking number?
We ship all registered post orders with full door-to-door tracking. In case your order has stayed in transit for more than ten working days, please mail our customer support.

What methods of payment do you accept?
PayPal, Direkt Transfer & Credit Card

Can I update, cancel or edit a order? 
Once you have completed checkout, there’s no more room for editing, updating, or order cancellation. If you have any questions that have not been answered here, please contact our customer support through any of our dedicated channels and we will be willing to provide answers for you to the best of our knowledge. Please refer to our contact page for contact details.

What ingredients are used for making Kokolove Coconut Bowls?
Kokolove make their coconut shell bowls with 100% natural coconut ingredients.

Is eating out of Kokolove Coconut Bowls better than eating out of a regular bowl?
Yes! Eating out of a Kokolove Coconut Bowl is better than eating out of a regular bowl because our Kokolove Coconut Bowls are made of 100% natural ingredients and by choosing to eat out of them, you are contributing to zero waste policy by using a recycled product.
Additionally, they look good and bring additional fun to eating.

Is it normal for my arrived bowls to not look the same?
Coconuts don’t look the same, which is why the looks of all our bowls are different. Each bowl has a unique look and design, so you expect that it has its own personality in terms of shape, markings, size, and even imperfections.

Do you offer wholesale?
Yes! Please refer to our contact page.

Can I return an item I purchased if I changed my mind?
Please refer to our return policy page for the proper understanding of this.

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